FREQUENTLY ASKED QUESTIONS

The following is an overview of Belluscura’s most commonly-asked questions surrounding the X-PLOR® oxygen concentrator and our product line of portable oxygen concentrator accessories.

If you have a question that is not answered below in our FAQs, you are welcome to reach out to our customer service team using the form at the bottom of this page or by calling 877-GO-XPLOR (877-469-7567.)

A. A portable oxygen concentrator (POC) is a smaller, lightweight version of a home concentrator that helps to deliver oxygen therapy to people who require supplemental oxygen.

The POC concentrates ordinary air to 90-95% pure oxygen.

A. The X-PLOR, including the rechargeable battery, weighs just 3.75 lbs.

  • Dimensions: 7.3″ x 2.9″ x 7.6″ (battery)
  • Weight: ≤ 3.75 lbs. (battery)
  • Auditory Output: < 39 dB(A) at Level 2
  • Charge Duration:  ≤ 4.5 Hrs (battery)
  • Charge Time: ≤ 6 Hrs (battery)

A. Yes, the FDA requires a valid prescription for your portable oxygen concentrator. Belluscura will need to verify your prescription prior to your purchase. You may email Belluscura your prescription or fax your prescription directly to Belluscura at 888-919-2924. Our team will be happy to contact your doctor on your behalf to request the prescription.

Your prescription should include:

  • Patient’s full name, address, and phone number
  • Physician’s name, address, and phone number
  • Flow Setting
  • Physician’s signature and date

Prescription verification is done Monday through Friday. We only accept prescriptions written by United States-licensed physicians. If you have questions, please call 877-GO-XPLOR (877-469-7567.)

A. Yes, the X-PLOR is a pulse dose concentrator with 4 pulse flow oxygen settings that deliver 215-750 ml/min. There is also a No Breath Detection mode that delivers 3 minutes of continuous flow at 750 ml/min.

A. Please contact the Belluscura Customer Service team at 877-GO-XPLOR (877-469-7567.)

A. Yes, you can fly with the X-PLOR portable oxygen concentrator. Prior to flying, contact your airline to let them know you are bringing a portable oxygen concentrator on board and find out if there is any paperwork, such as a statement from your doctor, that might be needed. Consult with your physician before traveling to understand your proper flow rate and frequency of use if traveling to different altitudes.

Ensure you have enough fully charged battery(s) to last at least 150% of the length of your flight or the period of time when you will not be able to charge your battery.

A. Yes, it is safe to walk through the screening machines while using your portable X-PLOR oxygen concentrator unit. Follow TSA and airport rules and regulations regarding the use of a machine while in the airport.

A. No, do not smoke when using your X-PLOR oxygen concentrator. Smoking while using the X-PLOR POC voids the warranty.

Open flames should not be used within 10 feet of this device while in use. That includes matches, lighters, candles, fumes, nitrous oxide, cleaning agents, chemical vapors or smoking in any form.

A. We do not recommend using your X-PLOR oxygen concentrator in the rain. The device is water resistant but not watertight. Always operate your X-PLOR in your carry bag or backpack to provide an additional layer of protection.

A. When you purchase a X-PLOR portable oxygen concentrator directly from Belluscura, we offer two customer warranties, so you can select the option that will best suit your needs.

The first option is a free 3-year Standard Manufacturer Warranty that comes with your X-PLOR oxygen concentrator.

The second option is a 5-year Extended Warranty that must be bought at time of purchase directly from Belluscura.

Please visit our warranty page or contact the Belluscura Customer Service team at 877-GO-XPLOR (877-469-7567) for more information regarding your oxygen concentrator warranty options.

A. Currently, Belluscura does not process Medicare, Medicaid, or any other state or federal government insurance programs.

If needed, we can put you in contact with a Belluscura authorized provider near you that accepts Medicare, Medicaid or private insurance.

A. No, Belluscura currently does not offer financing or payment plans for direct-to-consumer purchases.

A. The X-PLOR is a Qualified Medical Expense (QME), and you may be able to submit for reimbursement with your HSA or FSA account.

A. Belluscura ships Monday through Friday. If your prescription has been verified and your payment has been processed before 1:00 PM CST, your X-PLOR portable oxygen concentrator will ship that day.

Orders fulfilled after 1:00 PM CST will ship the following day, Monday through Friday.

Here is a look at the shipping times and pricing:

  • Ground            3-5 business days              Free
  • Overnight        1-2 business days              $100 charge

A. Please contact the Belluscura Customer Service team at 877-GO-XPLOR (877-469-7567.)

Alternatively, you can stop by our Knowledge Center where you’ll find downloads such as our Quick Start Guide, Instructions for Use and Patient Brochure.

You are also welcome to submit a question below via our contact form.

QUESTIONS? CONTACT BELLUSCURA

Still have unanswered questions? Contact our customer service team using the form below or call 877-GO-XPLOR (877-469-7567.)

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