Belluscura warrants that each new X-PLOR® oxygen concentrator, its accessories and authorized replacement parts shall be free from defects in materials and workmanship under normal use and service for the duration of the Warranty Period. All returns must be pre-authorized by Belluscura.
For questions regarding Return, Warranty or RMA Policies, please contact Belluscura Customer Service at 877-GO-XPLOR (877-469-7567.)
Inspection and Acceptance
It is the Customer’s responsibility to open, inspect and test your X-PLOR concentrator within the first forty-eight (48) hours after delivery. If there is damage attributable to the carrier or device is not properly working, contact Belluscura Customer Service.
Return Merchandise Authorization (RMA)
If you are having an issue with your X-PLOR and the concentrator is under Warranty, please contact Belluscura Customer Service. Belluscura will troubleshoot with you, and make the final determination as to the existence and/or cause of any alleged defect or damage and determine if an RMA will be issued. For more information on our Warranty, please visit our Warranty Page.
A return will not be accepted without proper authorization, return authorization number (RMA) and original packaging. The RMA will include our return shipping address and shipping instructions. A pre-paid shipping label will only be provided for an order shipped in error or defective/malfunctioning equipment.
You will not be charged for the replacement Product provided you return the failed Product in accordance with Belluscura’s instructions within ten (10) business days and Belluscura determines that such Product is covered by warranty. If failed Product is not returned in accordance with our instructions within ten (10) business days from issuance of the RMA, or Product is not covered by the warranty, then Purchaser shall pay Belluscura the charges for repair or replacement of the Product and shipping expenses.
Returns, Repairs or Replacements Beyond Warranty
A Customer must contact Belluscura Customer Service at 877-GO-XPLOR (877-469-7567) for instructions and assistance if they wish to return any Product for repair or replacement that is not covered under the Customer Warranty. Products may only be returned by the Customer when accompanied with an RMA number that has been issued by Belluscura. It is the responsibility of the customer to pay for repairs, parts and shipping expenses.
If the concentrator is not meeting your needs, please contact us to discuss a replacement. We reserve the right to manage returned concentrators on a case-by-case basis. The return authorization must be created by a Customer Service Representative within 10 days of delivery. When returning Product, Customer is required to include a copy of the original invoice or packing slip to ensure prompt issuing of credits and RMA form. All return shipments are to be paid by the Customer.
The devices will be tested before your refund is issued. If the return merits a refund, a refund will be processed in 3-5 business days. Please allow 7-10 days for your bank to process the transaction on their end from the date the refund was processed.
For questions regarding Returns, Repairs and Warranty, please contact the Belluscura Customer Service team at 877-GO-XPLOR (877-469-7567.)